Counted at the door, stamped on the record.
The truck backs in and the GRN counts what actually arrived — not what the ASN promised, not what the client’s email implied. Pallets for the bulk client, cartons destuffed to item level for the fulfilment client, batch and expiry captured at the door for anyone who’ll need FEFO later. And the storage billing clock starts right here, with a timestamp — because “when did those pallets land” should be a lookup, not a negotiation.